> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.outpost.pub/llms.txt
> Use this file to discover all available pages before exploring further.
# Autoresponder Settings
> Globally exclude specific Stripe prices, products, or Ghost tiers from all Outpost automated emails.
Autoresponder Settings let you globally exclude specific member segments from all automated emails — including the [Autoresponder](/features/basic-autoresponder) (basic and advanced), the [Failed Payment Flow](/features/failed-payment-flow), and the [Campaign](/features/email-campaigns) tool. Use this to prevent certain subscriber groups from receiving automation emails.
Most publishers don't need this. It's intended for complicated subscription tiers or legacy subscribers carried over from another platform. Talk with the Outpost team before using these exclusions if you're unsure.
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## How it works
Before Outpost sends any automated email — whether from an autoresponder flow, a campaign, or the failed payment flow — it checks the global exclusion list. If the member matches any exclusion rule, the email is skipped for that member.
Exclusions are additive — a member is excluded if they match **any** of the configured exclusion rules.
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## Exclusion types
### Exclude by Stripe price
Exclude members subscribed to a specific Stripe price (e.g., a particular monthly or annual plan):
1. Select a price from the dropdown (shows prices grouped by product)
2. Click **Exclude Price**
3. The price appears as a chip that can be removed
### Exclude by Stripe product
Exclude members subscribed to any price under a specific Stripe product:
1. Select a product from the dropdown
2. Click **Exclude Product**
3. The product appears as a chip that can be removed
### Exclude by Ghost tier
Exclude members on a specific Ghost tier (regardless of which Stripe price they're on):
1. Select a tier from the dropdown
2. Click **Exclude Tier**
3. The tier appears as a chip that can be removed
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## What gets excluded
These exclusions apply globally to:
| Tool | Effect |
| -------------------------- | --------------------------------------------------------------------- |
| **Basic Autoresponder** | Excluded members don't receive any basic autoresponder emails |
| **Advanced Autoresponder** | Excluded members don't receive any advanced autoresponder flow emails |
| **Failed Payment Flow** | Excluded members don't receive dunning emails |
| **Campaign Tool** | Excluded members don't receive campaign emails |
These are global exclusions. For per-flow or per-campaign exclusions, use the audience targeting options (include/exclude labels) within each individual flow or campaign.
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## Use cases
* **Enterprise subscribers** — Exclude members on your enterprise Stripe product from automated marketing emails (for example, they have a dedicated account manager instead)
* **Lifetime members** — Exclude members on a lifetime price from failed payment and renewal reminder flows
* **Special tier handling** — Exclude a specific Ghost tier that has its own separate communication channel or is tied to some other subscription product
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## Related features
The email flows that respect these global exclusions.
Dunning emails that respect these exclusions.
Campaign sends that respect these exclusions.
Manage the tiers and prices used for exclusion rules.
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## FAQ
Yes. As soon as you add an exclusion, it takes effect for all future email sends. Members currently in the middle of a flow will be skipped on their next scheduled email.
Not in Autoresponder Settings. For label-based exclusions, use the **Exclude Members Labeled** field within each individual autoresponder flow or campaign.
Exclusions always win. If a member is targeted by a flow's audience settings but also matches a global exclusion rule, they will not receive the email.