Autoresponder Settings let you globally exclude specific member segments from all automated emails — including the Autoresponder (basic and advanced), the Failed Payment Flow, and the Campaign tool. Use this to prevent certain subscriber groups from receiving automation emails.Documentation Index
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Most publishers don’t need this. It’s intended for complicated subscription tiers or legacy subscribers carried over from another platform. Talk with the Outpost team before using these exclusions if you’re unsure.
How it works
Before Outpost sends any automated email — whether from an autoresponder flow, a campaign, or the failed payment flow — it checks the global exclusion list. If the member matches any exclusion rule, the email is skipped for that member. Exclusions are additive — a member is excluded if they match any of the configured exclusion rules.Exclusion types
Exclude by Stripe price
Exclude members subscribed to a specific Stripe price (e.g., a particular monthly or annual plan):- Select a price from the dropdown (shows prices grouped by product)
- Click Exclude Price
- The price appears as a chip that can be removed
Exclude by Stripe product
Exclude members subscribed to any price under a specific Stripe product:- Select a product from the dropdown
- Click Exclude Product
- The product appears as a chip that can be removed
Exclude by Ghost tier
Exclude members on a specific Ghost tier (regardless of which Stripe price they’re on):- Select a tier from the dropdown
- Click Exclude Tier
- The tier appears as a chip that can be removed
What gets excluded
These exclusions apply globally to:| Tool | Effect |
|---|---|
| Basic Autoresponder | Excluded members don’t receive any basic autoresponder emails |
| Advanced Autoresponder | Excluded members don’t receive any advanced autoresponder flow emails |
| Failed Payment Flow | Excluded members don’t receive dunning emails |
| Campaign Tool | Excluded members don’t receive campaign emails |
These are global exclusions. For per-flow or per-campaign exclusions, use the audience targeting options (include/exclude labels) within each individual flow or campaign.
Use cases
- Enterprise subscribers — Exclude members on your enterprise Stripe product from automated marketing emails (for example, they have a dedicated account manager instead)
- Lifetime members — Exclude members on a lifetime price from failed payment and renewal reminder flows
- Special tier handling — Exclude a specific Ghost tier that has its own separate communication channel or is tied to some other subscription product
Related features
Autoresponder
The email flows that respect these global exclusions.
Failed Payment Flow
Dunning emails that respect these exclusions.
Campaigns
Campaign sends that respect these exclusions.
Tiers & Pricing
Manage the tiers and prices used for exclusion rules.
FAQ
Do exclusions apply retroactively?
Do exclusions apply retroactively?
Yes. As soon as you add an exclusion, it takes effect for all future email sends. Members currently in the middle of a flow will be skipped on their next scheduled email.
Can I exclude by label instead?
Can I exclude by label instead?
Not in Autoresponder Settings. For label-based exclusions, use the Exclude Members Labeled field within each individual autoresponder flow or campaign.
What if a member matches both an inclusion and an exclusion?
What if a member matches both an inclusion and an exclusion?
Exclusions always win. If a member is targeted by a flow’s audience settings but also matches a global exclusion rule, they will not receive the email.