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Autoresponder Settings is where you tell Outpost to leave certain members out of the email it sends automatically: welcome emails from the Basic Autoresponder, Advanced Autoresponder flows, the Failed Payment Flow, and the Campaign tool.
Most publishers don’t need this. It’s intended for complicated subscription tiers or legacy subscribers carried over from another platform. Talk with the Outpost team before using these exclusions if you’re unsure.
Autoresponder Settings page with excluded Stripe prices, excluded Stripe products, and excluded Ghost tiers sections

Autoresponder Settings showing exclusion rules for Stripe prices, products, and Ghost tiers

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How it works

Before Outpost sends a welcome email, an Advanced Autoresponder step, a Failed Payment Flow email, or a campaign, it checks whether that member matches something you’ve excluded here. If they do, Outpost skips them and sends to everyone else as usual. A member is skipped if they match even one of your exclusions. These exclusions apply to paid and complimentary members. There is nothing here a free member can match, since all three rules are based on a Stripe price, a Stripe product, or a paid Ghost tier. To leave free members out of a specific send, target your campaign by label instead. In practice the Ghost tier rule is the one that reaches complimentary members, because most of them carry no Stripe price or product.
Gift recipients, group subscription seat holders, and members you comped by hand are all complimentary members. Excluding a Ghost tier stops those emails to everyone holding that tier, including them. If you use a tier for gifts or group seats, check who is on it before you exclude it.
An excluded member isn’t removed from an Advanced Autoresponder flow, they receive nothing from it while the exclusion applies. If they later move off the excluded price, product, or tier, the flow resumes and sends whichever steps they haven’t already received.

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Exclusion types

There are three, and they differ in how wide a net they cast. Stripe calls a plan a “product” and each way of paying for that plan a “price”, and the field labels on this page use those words.

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Exclude members subscribed to the Stripe Price

A price is one specific way to pay: your monthly rate, your annual rate, or a discounted rate you set up. This is the narrowest option. It skips only the members paying that exact price, so someone on the same product paying a different rate still gets your emails.
  1. Pick a price under Choose Price, where prices are grouped under the product they belong to
  2. Click Exclude Price
  3. The price appears as a chip you can remove later

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Exclude members subscribed to the Stripe Product

A product is the plan itself, covering every price under it. This skips everyone paying for that product regardless of discount, and regardless of whether they pay monthly or annually. Choose this when you want the whole product left alone.
  1. Pick a product under Choose Product
  2. Click Exclude Product
  3. The product appears as a chip you can remove later

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Exclude members subscribed to the Ghost Tiers

This skips everyone holding a Ghost tier: paid members whatever they pay, and complimentary members who were given that tier. Use it when you think in terms of your Ghost tiers rather than your Stripe setup.
  1. Pick a tier from the dropdown
  2. Click Exclude Tier
  3. The tier appears as a chip you can remove later

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What gets excluded

What you set here applies to these sends:
This page is the site-wide setting. To leave people out of one particular flow or campaign, use that flow or campaign’s own audience settings instead, where you can include and exclude by label.

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Use cases

  • Enterprise subscribers: leave your enterprise plan out of marketing emails, because those accounts hear from a person instead
  • Lifetime members: leave a lifetime price out of failed payment and renewal reminders, which don’t apply to them
  • A tier handled elsewhere: leave out a Ghost tier that has its own separate mailing, or that covers something you sell outside Outpost

Autoresponder

The email flows that respect these global exclusions.

Failed Payment Flow

Dunning emails that respect these exclusions.

Campaigns

Campaign sends that respect these exclusions.

Tiers & Pricing

Manage the tiers and prices used for exclusion rules.

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FAQ

Yes. As soon as you add an exclusion, it takes effect for all future email sends. Members currently in the middle of a flow will be skipped on their next scheduled email.
Not in Autoresponder Settings. For label-based exclusions, use the Exclude Members Labeled field within each individual autoresponder flow or campaign.
Exclusions always win. If a member is targeted by a flow’s audience settings but also matches a global exclusion rule, they will not receive the email.