Outpost can send email alerts about important events happening on your publication — new paid subscribers, donations, cancellations, content publishing, and system issues. Each staff member controls their own notification preferences, so you only receive the alerts you care about.Documentation Index
Fetch the complete documentation index at: https://documentation.outpost.pub/llms.txt
Use this file to discover all available pages before exploring further.
Notification preferences are per-user. Each staff member on your publication can enable or disable individual notification types independently.
Where to find notification settings
Navigate to Reports & Activity > Notifications in the left sidebar. You will see a list of notification types organized into groups, each with a checkbox. Check the ones you want to receive and click Save Settings.Notification categories
Notifications are organized into four groups. Below is every notification you can toggle on or off.Member Activity
These notifications keep you informed about subscriber lifecycle events — new conversions, upgrades, cancellations, and retention flow activity.| Notification | What it tells you |
|---|---|
| New paying subscriber from the Outpost welcome flow | Someone converted to a paid subscription thanks to one of your Autoresponder emails. The notification includes which Autoresponder email triggered the conversion. |
| Paying subscriber upgraded from monthly to annual | A monthly subscriber switched to an annual plan. |
| Cancelled paying subscriber reactivated paid membership via an Outpost offer | A subscriber who had cancelled auto-renewal reactivated paid membership after receiving an Outpost cancellation-flow email. |
| Subscriber cancelled auto-renewal | A paying subscriber turned off auto-renewal. Their access continues until the current billing period ends. |
| Member saved with Outpost retention flow | A subscriber whose payment failed updated their payment method through the retention flow and is now resubscribed. |
| Member started the Outpost retention flow | A subscriber’s renewal payment failed and they entered the Failed Payment Flow. |
| Member exited the Outpost retention flow without updating payment method | A subscriber went through the entire retention flow without updating their payment method. Their subscription has ended. |
| Tell site staff a complimentary subscription is ending soon and give options | A complimentary (comped) subscription is approaching its expiration date. The notification includes options for what to do next. |
Donations & Gifts
These notifications fire when someone makes a financial contribution or purchases a subscription on behalf of another person.| Notification | What it tells you |
|---|---|
| Someone gave a donation | A reader submitted a donation through the Tip Jar. The notification includes the donor’s email, donation amount, and any message they included. |
| Someone gave a gift subscription | A reader purchased a gift subscription for someone else. The notification includes both the giver and receiver details. |
| Someone joined an institutional subscription | A member received access through an institutional (domain-based auto) subscription. |
| Someone bought a group subscription | A member purchased a group subscription with multiple seats. The notification includes the group plan details. |
Content Publishing
These notifications tell you when an integration automatically creates a new Ghost post from external content. Each notification only applies if you have the corresponding integration enabled.| Notification | What it tells you |
|---|---|
| Published new Ghost post from YouTube video | The YouTube integration detected a new video and created a corresponding Ghost post. Only relevant if the YouTube integration is enabled. |
| Published new Ghost post from Megaphone podcast | The Megaphone integration created a Ghost post for a new podcast episode. Only relevant if the Megaphone integration is enabled. |
| Published new Ghost post from Podbean podcast | The Podbean integration created a Ghost post for a new podcast episode. Only relevant if the Podbean integration is enabled. |
| Published new Ghost post from OmnyFm podcast | The OmnyFm integration created a Ghost post for a new podcast episode. Only relevant if the OmnyFm integration is enabled. |
| Published new Ghost post from TransistorFm podcast | The TransistorFm integration created a Ghost post for a new podcast episode. Only relevant if the TransistorFm integration is enabled. |
System Alerts
These notifications warn you about technical issues that may need your attention.| Notification | What it tells you |
|---|---|
| An unusual spike in charge failures has been detected | Outpost detected an abnormal increase in failed Stripe charges, which could indicate a problem with your payment setup or potential fraud. |
| Archived tier needs attention | You archived a subscription tier that still has active subscribers. Outpost asks you to decide how to handle emails and retention offers for those members. |
| Archived offers needs attention | Some Autoresponder emails reference offers on an archived tier that can no longer accept new subscribers. Those offers need to be reassigned to an active tier. |
| Autoresponder problems needs attention | Outpost detected a problem with one of your Autoresponder email flows that needs investigation. |
| Tell site staff that Ghost theme is no longer connected to the Outpost | Your Ghost theme is no longer connected to Outpost. You will need to re-upload your theme using the Theme Connect Wizard. |
How notifications are delivered
- Notification emails are sent to each staff member who has that notification type enabled. There is no shared inbox — each person manages their own preferences.
- Notifications are sent as individual emails, not batched. You receive an alert shortly after the event occurs.
- To stop receiving a specific notification, uncheck it on the Notifications page and click Save Settings.
Newsletters
Below the notification checkboxes, the Notifications page also shows a Newsletters section. This controls which Outpost product newsletters your account is subscribed to. Use the toggle switches to subscribe or unsubscribe from each newsletter independently.Newsletters are separate from event notifications. Newsletters are periodic updates from Outpost about product news and tips. Event notifications are real-time alerts about activity on your publication.
Daily and weekly reports
Outpost also sends scheduled daily and weekly summary emails. Both go to the email addresses listed on the Report Recipients page. Each recipient can pause delivery using the toggle on their row. For details on what the daily report includes, see Report Emails.Related features
Report Recipients
Manage who receives daily report emails.
Activity Log
View the full chronological event feed for your publication.
Autoresponder
Set up automated email sequences triggered by member events.
Failed Payment Flow
Automatically recover subscribers whose payments fail.
FAQ
Who receives notification emails?
Who receives notification emails?
Each staff member controls their own notification preferences. A notification email is only sent to staff members who have that specific notification type checked on their Notifications page. This is separate from Report Recipients, which controls daily report delivery.
Do notification settings affect the Activity Log?
Do notification settings affect the Activity Log?
No. The Activity Log records all events regardless of your notification settings. Notifications only control the email alerts you receive — events are always logged.
How often are daily reports sent?
How often are daily reports sent?
Daily reports are sent once per day, typically in the morning, summarizing the previous day’s activity. These go to all active Report Recipients, not based on individual notification preferences.
I'm not receiving notifications. What should I check?
I'm not receiving notifications. What should I check?
First, go to Reports & Activity > Notifications and confirm the notification types you want are checked. Then click Save Settings. If you still do not receive alerts, verify that your email address is correct in your account settings and check your spam folder.
Can I get notifications for all new paid subscribers, not just ones from the Autoresponder?
Can I get notifications for all new paid subscribers, not just ones from the Autoresponder?
Currently, the paid subscriber notification only fires when the conversion is attributed to an Outpost Autoresponder email. All new paid subscriber events are recorded in the Activity Log and included in the Daily Report Email regardless of notification settings.
Why do I see Content Publishing notifications for integrations I don't use?
Why do I see Content Publishing notifications for integrations I don't use?
The notification checkboxes are shown for all available integrations. If you do not have a particular integration enabled (e.g., YouTube or Megaphone), those notifications will never fire even if checked. You can safely ignore or uncheck them.