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Outpost can send email alerts about important activity on your publication: new paid subscribers, donations, cancellations, content publishing, and system issues. Most of them are per person: each staff member controls their own notification preferences, so you receive only the alerts you choose.
Notification preferences are per-user. Each staff member on your publication can enable or disable individual notification types independently.
Four System Alerts must always go to at least one staff member: Archived tier needs attention, Archived offers need attention, Autoresponder problems need attention, and the alert that the Ghost theme is no longer connected. If you’re the only staff member receiving one of them, its checkbox is locked and reads “You’re the only staff member receiving this alert.” To turn it off, ask another staff member to turn it on first. If you’re on more than one site, this applies on each of them.

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Where to find notification settings

Navigate to Reports & Activity > Notifications in the left sidebar. You will see a list of notification types organized into groups, each with a checkbox. Check the ones you want to receive and click Save Settings.

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Notification categories

Notifications are organized into four groups. Below is every notification you can toggle on or off.

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Member Activity

These notifications keep you informed about subscriber lifecycle events: new conversions, upgrades, cancellations, and retention flow activity.
You don’t get the Subscriber cancelled auto-renewal alert when:
  • a renewal payment was overdue when the subscriber cancelled
  • the member is on an institutional subscription or a shared company account
  • Outpost turned off the renewal itself, because the subscriber switched to a new plan through one of your offers, or an institutional subscription is replacing their paid one

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Donations & Gifts

These notifications fire when someone makes a financial contribution or purchases a subscription on behalf of another person.

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Content Publishing

These notifications tell you when an integration automatically creates a new Ghost post from external content. Each notification only applies if you have the corresponding integration enabled.

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System Alerts

These notifications warn you about technical issues that may need your attention.

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What the autoresponder alert lists

The offer and fallback checks cover enabled Basic Autoresponder actions, the Failed Payment Flow emails, enabled Advanced Autoresponder flows, and active campaigns. The check for an attached offer that is never linked with %OFFER_URL% covers Basic Autoresponder actions and the Failed Payment Flow emails only. The email groups the problems under these headings, in this order:
  • “Basic Autoresponder, Welcome Flow tab”, and the same for the Gift Subscriptions, Retention and Renewal, Other, Complimentary, and Events tabs.
  • “Gift Subscriptions settings”, for a gift recipient reminder with no price, because that is where its price is set.
  • “Failed Payment Flow”, with each email named by its place in the flow, such as “Failed Payment Flow: Email 2”.
  • “Advanced Autoresponder:” followed by the flow name.
  • “Campaigns”.
Each group ends with a link to that screen, such as “Open the Welcome Flow tab”. Each problem names the email. When an action sends a different email for each tier, it also names the tier or the fallback template, even a tier that has been archived or deleted.

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How notifications are delivered

  • Notification emails are sent to each staff member who has that notification type enabled. There is no shared inbox: each person manages their own preferences.
  • Most notifications are sent one at a time, not batched, shortly after the event occurs.
  • The Archived offers need attention and Autoresponder problems need attention alerts work differently. Outpost checks for those problems once a day, and one email lists everything it found. Each staff member receives each of these alerts at most once every three days, even if new problems turn up in between, and anything still unfixed appears in the next one.
  • To stop receiving a specific notification, uncheck it on the Notifications page and click Save Settings. The exception is a System Alert you’re the only staff member receiving, which stays locked on until someone else turns it on.
  • Three emails about Events work differently: a reminder in the two days before an event starts, a prompt to send a recap after an event ends if anyone registered, and a note that event emails are switched off while members are registering. None of the three has a checkbox on this page, and each one goes to the site owner and every other staff member. They arrive only when you have events running.
Every notification email includes a footer link back to your Outpost notification settings.

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Newsletters

Below the notification checkboxes, the Notifications page also shows a Newsletters section. This controls which Outpost product newsletters your account is subscribed to. Use the toggle switches to subscribe or unsubscribe from each newsletter independently.
Newsletters are separate from the notifications above. Newsletters are periodic updates from Outpost about product news and tips. The notifications above are real-time alerts about activity on your publication.

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Daily and weekly reports

Outpost also sends scheduled daily and weekly summary emails. Both go to the email addresses listed on the Report Recipients page. Each recipient can pause delivery using the toggle on their row. For details on what the daily report includes, see Report Emails.

Report Recipients

Manage who receives daily report emails.

Activity Log

View the full chronological event feed for your publication.

Autoresponder

Set up automated email sequences triggered by member events.

Failed Payment Flow

Automatically recover subscribers whose payments fail.

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FAQ

Each staff member controls their own notification preferences. A notification email is only sent to staff members who have that specific notification type checked on their Notifications page. Three emails about Events are the exception. A reminder in the two days before an event starts, a prompt to send a recap after an event ends if anyone registered, and a note that event emails are switched off while members are registering all go to the site owner and every other staff member, regardless of what is checked here. Four System Alerts always go to at least one staff member. If you remove the only staff member receiving one of them, Outpost turns it on for the site owner. This is separate from Report Recipients, which controls daily report delivery.
No. The Activity Log records all events regardless of your notification settings. Notifications only control the email alerts you receive; events are always logged.
Daily reports are sent once per day, typically in the morning, summarizing the previous day’s activity. These go to all active Report Recipients, not based on individual notification preferences.
First, go to Reports & Activity > Notifications and confirm the notification types you want are checked. Then click Save Settings. If you still do not receive alerts, verify that your email address is correct in your account settings and check your spam folder.
Currently, the paid subscriber notification only fires when the conversion is attributed to an Outpost Autoresponder email. All new paid subscriber events are recorded in the Activity Log and included in the Daily Report Email regardless of notification settings.
That email comes from Ghost rather than Outpost, and the trial in it is almost certainly a scheduling device, not a real free trial. When a new paid subscription needs to start in the future, for example after a retention offer or a plan change, Outpost gives it a trial that runs until the subscriber’s already-paid time ends, so nobody is billed twice for the same days. The subscriber has paid, and nobody is getting free access you did not set up. Look up the subscriber’s email address in the Activity Log to see the full sequence, and see the Payment Processing FAQ for a complete explanation.
The notification checkboxes are shown for all available integrations. If you do not have a particular integration enabled (e.g., YouTube or Megaphone), those notifications will never fire even if checked. You can safely ignore or uncheck them.